Frequently asked questions

We know that you may have QUESTIONS and we want to ANSWER THEM ALL for you!

As you browse through, you'll get a feel for whether we're the dream team to help plan your wedding. We've covered all the essentials here, answering the questions we've received from clients over the years. It's a fun and efficient way to see if we're on the same page!

THE GOAL is very simple.We're here to help you FALL IN LOVE with your WEDDING PLANNING


Stationed in Vienna, Austria, we're in a prime location to swiftly access any of our top-rated wedding destinations. Whether by road or air, your dream venue is just a few hours away from us!


Where are you based?

We travel where the beauty is. We plan, design and coordinate international, multi-cultural events anywhere in Europe. Being based at one of the most important hubs in Europe - Vienna - allows us to create beautiful events not only in Austria, but to easily travel to any amazing European destination. Some of our favorites are of course Italy, France, Greece and Spain.


Where do you work?

We speak English, German, Italian, Romanian and a bit of Spanish. 
When other languages come into play during the planning or on-site event coordination, we have the right connections to ensure smooth communication. The language of the event significantly influences how we assemble our teams for each occasion.


What languages do you speak?

On average, we work with 6-10 clients annually, the precise number depending on the intricacy of each project. Our "Quality First" mantra resonates in the number of weddings we undertake each year. We are drawn to the magnificent, the graceful, and the deeply emotive. Excellent aesthetics, robust ethics, and meticulous attention to detail are some of the defining aspects of our work, vision, and brand. We remain committed to these principles. Accordingly, we also take the liberty of selecting projects based on compatibility, rapport, and budget.


How many events do you do per year?

Since founding High Emotion Weddings in 2014, we've known that destination weddings and generally, international events with a 'wow' effect, are our true calling.


How long have you been planning destination weddings?

I'm afraid we don't offer partial planning services. Our team prides itself on providing comprehensive planning to ensure every aspect of your event is expertly handled. This complete involvement allows us to maintain the high quality and attention to detail that defines our brand. 


Can we book you for partial planning?

Our primary focus is on comprehensive event planning, which allows us to maintain the high standards and attention to detail that our brand is known for. Therefore, we do not offer day-of coordination as a standalone service. 


Can we book you for day-of coordination only?

Absolutely! As part of our comprehensive planning, design, and coordination service, we advise you on the type of ceremony that aligns best with your chosen destination (or vice versa). We coordinate with local authorities regarding the necessary documents and handle the submission of paperwork on your behalf. This ensures that you don't have to plan extra trips before your wedding.


Can you help us with the paperwork for legal marriage? 

Absolutely, we can work with vendors you've already identified, though we strongly recommend that no contracts are signed with them before engaging with us. This preference is based on several key insights from our past experiences:

Firstly, we would like to review their portfolio and potentially have a conversation with them (if we aren't already familiar with their work) to ensure the quality of their work and their ethics align with your vision and our high standards.

Secondly, we might be able to suggest alternative options that could better fit your needs. We would like to present these options to you and assist in making a comparative analysis before your final decision is made.

Lastly, and rather surprisingly, a number of vendors in the wedding industry either don't have contracts or are unaware of what a contract should entail. Thus, we always make sure to check contracts, clarify any unclear terms, and ask for amendments as needed before anything is signed. Addressing unclear or missing clauses is easier before commitments are made - attempting to rectify them at a later stage could lead to significant work and potentially unpleasant situations for you.


Can we work with you if we already found some of the vendors that we would like to book?

Of course! One of the services we're thrilled to provide is assisting you in selecting the ideal country or region for your wedding. We'll consider factors such as your personal preferences, the desired ambiance, local legal requirements, budget, and travel logistics. We'll guide you through the options and share our expert insights to help you make a decision that perfectly suits your dream wedding vision.


Can you help us decide where to get married? 

Absolutely, we'd be delighted to help. Initially, we can share with you the myriad benefits of hosting a destination wedding or elopement in Europe. We can also connect you with some of our previous clients who can share their experiences and shed light on the pros and potentially the cons - though, we can hardly imagine any downsides!

A great way to immerse yourself in the idea of a European wedding experience is by exploring potential venues, comparing options and costs, and imagining yourselves saying 'I do' in the unique ambiance each location offers. This is precisely why we offer Destination Consulting as a standalone service. You can take advantage of our custom consulting service without having to commit to the full planning process right away. This allows you to make an informed decision that best suits your desires.


We’re not sure if we want a destination wedding in Europe. Can you help us decide?

Absolutely! We thrive on crafting the full spectrum of your celebration. It brings us immense joy to advise on potential activities preceding and following the wedding, ensuring a sublime experience for both you and your guests at your chosen destination. Be it a 2, 3, 4+ days affair, each day will possess its unique charm while seamlessly blending into a cohesive wedding weekend or week. We're all about painting the bigger picture for your multi-day celebration.


We plan a multi-day celebration. Will you plan, design and coordinate all activities?

Indeed, we do provide this service. We can offer a comprehensive guest concierge service, customized according to your specific needs. Our services include:
  • Coordinating the design, envelope addressing, and mailing of save-the-dates and/or invitations.
  • Creating and updating a wedding website, which can include post-wedding "thank you" pages with download links for wedding photos and videos.
  • Overseeing RSVPs, collecting meal preferences, and accounting for dietary restrictions.
  • Managing room allocations.
  • Organizing transportation to and from venues.
  • Sending reminders to those who haven't responded.
  • Serving as the primary point of contact for guests, managing any last-minute questions so you can focus on travel preparations.
  • Distributing personalized schedules to guests shortly before the big day.
These services aim to streamline communication and logistics for you and your guests, creating a smooth and enjoyable experience for everyone involved.

We would need someone to manage the communication with our guests and handle logistics for them. Do you also provide this service?

Our fees for planning, design, and coordination are calculated based on the total number of hours we invest in your event, in accordance with the hourly rates outlined in our general terms and conditions. The preliminary quote you receive is an estimate based on our experience with similar events.
Factors that affect the number of hours invested in a wedding include the number of event days (for instance, a single day compared to 2-4 days of activities), the number of guests and vendors, the intricacy of the design and entertainment concept, the chosen destination, and, of course, the budget.

Beyond certain budget thresholds, we base our fees on a percentage of the overall wedding budget. This approach ensures our services are priced proportionally to the scale and complexity of your wedding.

Keep in mind that travel time, travel and accommodation expenses, and meals for our team may add to the final cost. You can find more details in our general terms and conditions.

Please note that if the requirements, guest numbers, or budget increase during the planning process, an equivalent increase in the planning and coordination fees can be expected.

How do you calculate your fees for the planning, design and coordination?

Typically, the retainer fee to secure our services ranges from 30-50% of the total planning, design, and coordination fee. This percentage can vary based on factors like the type of service you choose, and how far in advance your wedding is scheduled.

What is the retainer fee to secure your services?

Certainly, if you prefer, we can handle all vendor payments. We have a transparent system in place to manage all your vendor booking documents and payments, providing you with real-time updates on completed and pending payments. You will also have access to an online folder where you can review all invoices and payment confirmations.

A wedding can involve anywhere from 10 to 30+ different vendors, resulting in 20 to 70 payments, and potentially substantial cash amounts to manage on the wedding day itself. By availing of our service, you can avoid this complexity and large banking fees by making only 2-3 payments to us, and we will take care of the rest.

If you choose for us to handle vendor payments, a vendor deposit fee will be required after booking our services. This amount usually ranges from €5,000 to €50,000, varying based on the total initial budget. We use this fee to make the deposit payments to the first vendors you will be booking.

Will you handle all payments to vendors?

We accept payments by bank transfer, credit card, Revolut, Wise.
To keep processing fees to a minimum, we recommend the following options, but you are free to choose your preferred method of payment. Simply let us know at the beginning of the planning process.

  • For payments from non-European accounts:
  • For payments from EU accounts: SEPA bank transfer

What payment methods are possible? 

According to our general terms and conditions, any bank or credit card fees are to be covered by our clients.

  • Credit card payments are processed by Stripe: you will be charged 3,25% on top of the invoice amount + 0,25 €, if you’re paying with a non-European card, 2,5% + 0,25 € if you're using a UK card, or 1,5% + 0,25 € if you’re using a European card. See more on Stripe fees here and currency conversions here.
  • Charges for bank transfers in euro within SEPA - Single Euro Payments Area - should not exceed your bank’s usual domestic electronic payment transactions.
  • Revolut payments are also very convenient, fees may vary depending on the type of account you create - more about Revolut here.
  • Wise charges much lower fees than most banks and credit card processors. Besides you always see currency conversion rates and transfer fees before making the transaction - more about here.

What bank or credit card fees should we expect?

The best way to receive a quote from us is by providing as many details as possible from the start. We recommend filling out our inquiry form to ensure we have all the necessary information. The more we understand about your vision and needs, the quicker we can proceed to scheduling an initial consultation conference, which will then allow us to send you a detailed and accurate quote.

What is the best way to get a quote from you?

Fantastic! Your next steps are as follows:

  1. Carefully review all the details in our quote and general terms and conditions. These will form part of our service contract. Feel free to schedule a call or send us an email if you have any questions or concerns.
  2. Once everything is clear, formally accept the quote by entering your full name in the box at the bottom of the page and clicking "Accept". We will receive an automatic email notification about your acceptance.
  3. After this, you will receive our service contract and the first invoice. Please sign the contract electronically and proceed with the payment of the invoice.
  4. Once these steps are complete, we will introduce you to our planning platform and outline the initial planning steps.

Remember, we're here to make this process as smooth as possible for you. Let's start this exciting journey together!

We decided to work with you. What do we do next? 

Not knowing your wedding date just yet is perfectly fine. Many couples are in the same situation, especially when they first begin the planning process. If you've made the decision to work with us and have signed a contract, but you're still unsure about your exact wedding date, we simply request that you take our availability into consideration when finalizing the date. 
We can still start with a general time frame or preferred season, and work together on selecting the perfect date. We'll take into consideration factors such as venue availability, key vendor availability, and any personal or cultural preferences you might have. Remember, choosing your wedding date is a crucial step, but it's also a flexible one when you're in the early stages of planning.

What if we don't know our wedding date yet?

Ideally, the earlier you book us, the better. For a smooth and enjoyable planning process, especially for a destination event, we suggest avoiding time pressure. Generally, we recommend initiating the planning process at least 9-18 months in advance. This allows you ample time to enjoy every step of your journey towards the big day.

How long in advance should we book you?

If your friends or relatives are experienced professionals in the wedding industry with a business to showcase, we are open to considering them as potential vendors. 

If you intend to hire them solely as a wedding vendor, we're more than willing to review their portfolio and draft contract to assess their suitability. But before you make any commitments, we would like the opportunity to present alternative options, help you evaluate them, and guide you towards the best decision for your wedding.

However, if they are invited as guests and their role as a wedding vendor would require them to be on-site (like a photographer, videographer, musician, cake designer, florist, etc.), we generally advise against this. We believe it's better for them to fully engage in a single role and truly enjoy the occasion.


Can we have friends or relatives as wedding vendors?

The creation of wedding design concepts is handled in-house by us, always tailored to align with our couples' unique visions. Ensuring extraordinary aesthetics and providing an unparalleled experience for our couples and their guests is our primary focus. With Irene at the helm as our head planner and designer, we guarantee a unified and seamless look and feel to your celebration.

However, if you have a renowned designer in mind that you wish to involve, we'd be more than happy to coordinate the design concept with them. We'll provide assistance with all the local logistics, source materials and act as their liaison with local vendors to ensure a smooth planning process.

Who does the wedding design?

Concerned about managing the process from afar? Rest assured, it's not an issue at all. Given that most of our couples reside thousands of miles away, it's uncommon for us to meet in person prior to the wedding. To maintain efficient communication, we employ the best tools available.

Our primary methods of communication are via email and our dedicated online planning platform. Additionally, we schedule regular video calls for updates, or whenever there's a need to discuss specific matters. This ensures a smooth planning process regardless of the distance.

How do we communicate during the planning process?

Take a look at our detailed descriptions under Services in the main menu.

What are the steps of a wedding planning journey?

Your level of involvement during the planning process is entirely up to you. However, we will need your active participation and responsiveness when it comes to making critical decisions and providing final approvals. But don't worry, we'll guide you through the entire journey and keep you informed about the next steps. This ensures that you can enjoy the planning experience at your own comfort level.

How involved should we be during the planning process?

Ready to Work Together? Fill out our inquiry form to get started.

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